[vacancy] [manufacturing][karawang] Customer Relation Manager

Understand - Search - Integrity - Care - Warranty

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Universal Synergy focuses on the Executive Search and Selection of candidates for senior management and corporate support positions in large and medium sized national and international companies and organization

Universal Synergy Executive Search is supported by successful consultants which have been placing several managerial positions for national and multinational companies.

Our client a Group Companies in Manufactring Industries in karawang is seeking qualified candidates to join their team as:

CUSTOMER RELATION MANAGER - MANUFACTURING

MAIN REPOSNIBILITIES
a.. To set up and customer services system for Manufacturing Company included all aspect related needed for customer care variable.
b.. Compose and arrange SOP of manufacturing customer care system to be presented in front of Board of Directors.
c.. Manage and Supervise agreed SOP implementation included planning and training and skill development and mindset.
d.. Prepare operational report, and solve the problem in Customer Care system implementation.

OTHER RESPONSBILITIES
a.. Manage and maintain Customer Service and Promotion budget.
b.. Manage promotion, event and PR activities including agencies/ event organizer.
c.. Travel regularly in line with the promotion activity (store checking, field visit, market visit)
d.. Build and maintain good relationship with media (e.g. Editorial columns and Public Relations related)
Manage event and assist Brand Management on new product launches.
e.. Develop effective marketing communications strategy in conjunction with Brand Management and Sales Dept.
f.. Provide Product Marketing support to sales team.
g.. Collate, prepare and analyze market, competitive and internal data.
h.. Provide support in executing sales promotions.
i.. Assist Brand Management in conducting market surveys.
j.. Assist Brand Management in conducting research and internal test.
k.. Responsible for all brand promotion activity
l.. Build and maintain good relationship with media (e.g. Editorial columns and Public Relations matters)
m.. Manage and supervise Customer Service daily activity.
n.. Develop effective quality system and Standard Operating Procedures (SOP) in conjunction with :
Brand Management and Sales Dept. in the head office and other related dept. e.g. : Quality Assurance Dept.,Production Dept., Research and Development Dept. in the factory and also Logistic Dept. in the warehouse of our National distributor. Those department as internal parties while the end user and 3rd parties as the external parties in the business process.
o.. Handling complaint and inquiry from end user customer, National and Regional distributor and other external/internal parties including claim settlement.
p.. Manage MSDS (Material Safety Data Sheet) together with Regulatory Affair Dept.
q.. Manage customer databases.
r.. Conduct consumers surveys.
s.. Quarterly and Annually report to Management for Product Complaint Analysis, Customer Communication, Customer Satisfaction Monitoring and System Performance Analysis.

Qualification Required
a.. Male of Female
b.. Bachelor Degree in any majoring from reputable University.
c.. Min 6 years customer relation from Manufacturing company.
d.. Understood customer care system included SOP, setting, implementation, supervision and Concept.
e.. Good Inter personal skill

Please kindly send us your resume within 1 (one) week) after this advertisement:
to;;Universal Synergy - Executive Search
E-mail:ust@cbn.net.id

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